Help Center & FAQs

1 How do I join my online classes?

All classes are conducted online via Zoom or Google Meet. You will find the link to your virtual classroom in the **Class Schedule** section of your student portal dashboard. Tutors will open the classroom link 5 minutes before the scheduled start time.

2 What is the Class Cancellation & Rescheduling Policy?

We understand that schedules can change. To reschedule or cancel a class, please notify us at least **24 hours in advance** through the student portal or by messaging your tutor. Cancellations made less than 24 hours prior to the session will be charged at the full rate.

3 How do I access my learning materials?

You can access lesson notes, PDF resources, and assignments assigned by your tutor from the **Study Materials** tab on the portal. These are updated after every session to keep track of your learning progress.

4 Where can I see my invoices and payment status?

All billing information, payment receipts, and active package details can be found under **Billing & Packages**. You can also view outstanding hours remaining in your package.

5 I have a technical issue. What should I do?

If you experience connection dropouts, login issues, or video rendering bugs:

• Try reloading the page or clearing your browser cache.
• Ensure you are using a modern browser (Google Chrome or Mozilla Firefox are recommended).
• If the issue persists, contact our support team immediately via the WhatsApp hotline below.